09 / Help and next steps
Stuck? Here's the small, simple fix.
You do not need to speak computer. Start with the step that fits your problem, or contact support@trividiots.live.
Do I have to project the game onto a TV screen?
No. Players see questions, picture and emoji clues, answer results, and scores on their team’s smartphone page. Team rankings appear on the leaderboard between rounds and at the end. A TV, projector, or shared computer screen is optional: it gives everyone a bigger view of the same game. Without one, use Copy invite to send the game link, or share the game code. The host still keeps the host controls open to start and manage the game.
Can I hide the long dashboard sections?
Yes. Question tools, music and package details are tucked away until you need them. You can also collapse preparation help, hosting reference and created games. Your created games can be filtered to the last week, month, year or all time, with pages of ten games. Open a finished game to review its history.
Where is my signup or gift email?
Look for TrivIdiots from support@trividiots.live. Check Spam/Junk and mark it Not spam if needed. On the verification page, confirm your email address, use Fix email address if necessary, or Resend code when the countdown ends. Use the newest code. Gift invitations are emailed automatically when the owner creates or reissues a gift; if yours is missing, open trividiots.live/get-started/gift and verify the same recipient email.
Do paid packages have an easy first-game setup too?
Yes. Both Test Drive and paid packages take you to the same simple host dashboard after access is confirmed. Use a laptop, desktop or larger tablet to manage the room; players use phones. Follow the main next step to open a lobby or return to an existing game. Ready questions are included, and extra settings are optional.
Do I have to spend the night being the host?
No. You are more like the bouncer than a quizmaster. Set up a ready question set, invite your teams and press Start. The app runs the questions, timers, judging, scores and reveals. Keep answer spoilers closed and join a team yourself. Your host controls are there for pauses, late arrivals, removing a team or settling an answer dispute.
Is this serious trivia or a ridiculous game night?
Both. Compete to win, but bring your sense of humor. Familiar themes, clever emoji rebuses, bonus wagers and spectacularly wrong guesses all have a place. TrivIdiots responds to the teams and answers in your live game: your crowd helps create the show. Choose Friendly, Sassy or Savage-ish commentary to fit the room. It is built for fun, not just showing off obscure facts.
Can our team name and answers be entirely emojis?
Yes. Use words, emojis or a mixture for your team name. You can answer entirely in emojis too, when their combined meaning clearly gives the complete answer. A correct all-emoji normal answer earns 1.5 points; a correct text or mixed answer earns 1. A vaguely related symbol or several different guesses do not count. For an emoji rebus, decode it instead of copying its symbols. Bonus wagers keep their wager scoring; numeric tiebreakers need a number. Emoji team names do not earn extra points.
How do the roasts and announcer work?
A selected wrong answer can get a playful team callout during the reveal. A standout far-out answer may also earn a separate 0.5 creativity point; not every wrong answer or roast earns that award. On the shared screen, the optional cranky AI announcer shouts the team name, pauses, then delivers the burn. Music dips for the voice, and the reveal waits for it within a bounded playback window. The winning team gets a sassy victory announcement too. Voice depends on connection and availability; the game and written reveals still work without it.
Should we turn up our phone volume?
Yes—tap Enable sounds and turn up the volume for more fun. Team phones use short question and reveal beeps, plus a three-second warning if you have not answered. Only the roasted team gets the wah-wah-wah sting and vibration where supported. Only the winning team gets the long cheers and happy music. Continuous music and spoken callouts stay on the shared screen, so a room full of phones does not become a room full of competing soundtracks. Keep your team page open; after a phone interruption, tap to re-enable sound or refresh the same page if needed.
Can we choose the music and turn the sass down?
Yes. Preview five music styles on the host dashboard and save your preference for new games, or change the current game's Sound check. The shared screen has thinking music, relaxed reveal music, a more intense bonus-wager track and a champion celebration. Set the sass level for your crowd, and switch music, effects or the AI announcer off when you want. Enable sounds on each device you want to hear.
I need a host key, or my key will not work.
Go to Get started and choose Recover your key by email, using the email tied to your package. Gift recipients can use their invitation button or trividiots.live/get-started/gift. Verify the emailed code, then open the dashboard. A private host key is different from the five-character game code shared with players. Contact support if access still fails.
My question set is not ready.
Return to the host dashboard and read the saved progress. Do not start another generation just because the first one is slow. Use the displayed resume or recovery controls after an interruption. A narrow topic may not produce enough suitable questions.
A player cannot find the game.
Have them scan the current lobby QR code again, or open the current invite link. It should show the right game and ask only for a team name. Manual joining at trividiots.live/play also works. Late joining must be enabled if the game has started.
The connection dropped, or an answer looks wrong.
Return to the same host dashboard or team page. Saved progress helps you resume. For a scoring dispute, pause the game and use the host's displayed ruling or recovery controls fairly. Questions and AI grading can still make mistakes.
Tell support what happened.
Email the game code, library name if relevant, what you were trying to do, and the error message or a screenshot. Do not send your private host key, passwords, or payment details. If you want to start fresh, return to the dashboard and create another game.
Ready for your first night?
Get your host key. Choose or prepare a ready question set. Create a game. Share the invite link or QR code. Add a shared screen if you want one. Let teams join. Press Start. That's the whole path.